Contact information

Pexlumi is a digital invitation brand
Website: https://pexlumi.com/
Customer support email: contact@pexlumi.com
Privacy email: grievance@pexlumi.com
Business hours: 9 AM to 6 PM (Mon to Fri)
Time zone: Indian Standard Time

Customer support

For assistance with an order, please provide:

  • Your full name;
  • Order number;
  • Email or phone number used for the order;
  • A description of the issue; and
  • Screenshots or supporting files where relevant.

Grievance Officer

Consumer complaints may be submitted to: grievance@pexlumi.com

Pexlumi will acknowledge receipt of a consumer complaint within 48 hours and will endeavor to resolve it within one month from the date of receipt.

A complaint reference number will be provided where applicable.

Privacy requests

Requests concerning access, correction, deletion or use of personal information may be submitted to:

Email: contact@pexlumi.com

Intellectual-property notices

Copyright or trademark concerns should be sent to:

Email: legal@pexlumi.com
Subject: Intellectual Property Notice

Please include:

  • Identification of the protected work;
  • Identification of the allegedly infringing content;
  • The relevant webpage or invitation URL;
  • Your contact information;
  • A statement explaining your rights in the work; and
  • Supporting documentation.